To withdraw your funds you should follow several steps and rules below:
1. Log in to your personal account.
2. Open Internal transfer tab and withdraw your funds from trading account to the MoneyBox.
3. After processing of internal transfer is done, you can apply for the withdraw from the MoneyBox to payment system, bank or card.
4. Open withdraw funds tab and fill out the fields.If the additional documents is required, we contact you within one working day.
When there are two or more active details, the withdrawal is carried out on any of the selected details in proportion to deposits. Withdrawing funds to bank accounts are possible only after depositing money through a bank.The Company does not charge any commission. Commission based on the beneficiary’s bank.Withdrawing process will be completed within 5 business days from the moment of accepting withdrawing request by the Company from the Client.Attention! Btc Capital Group, in accordance with international laws on combating terrorist financing and money laundering, does not accept payments from third parties and payments to third parties are not carried out. Btc Capital Group is not liable in case of 3rd parties delays, who are not related to the company.Bank transfer takes 3-5 banking days under normal conditions.The Btc Capital Group company processes withdrawals to the Visa, Mastercard, China Union Pay Cards within 1-2 business days. But please note that under normal conditions payments go up to 6 banking days from the moment of accepting withdrawing request by the Company from the Client.