Faq Section

Deposit & transfers

Deposit to Btc Capital Group should be made from a source (e.g. bank account, payment system, credit/debit card).Client should provide card/bank account ownership confirmation to avoid payments from 3rd parties.For example, if client wants to deposit using card, the card scan copy or card photo should be provided (read more about verification and AML policy). If client doesn’t comply with this policy, deposit can be rejected.Please note that client’s account Btc Capital Group can be deposited with the amount different from what was sent because of the commission. The Company does not charge any commission it can be charged by payment system or bank. Please, find out more about commission on the deposit/withdraw page.

‍According to generally acceptable AML rules and regulations, client should withdraw funds only through the same bank account or credit/debit card or payment system account that was used to deposit the funds and the same currency. In addition, when you deposit or withdraw money for trading purposes, you should be aware that additional fees and restrictions may apply. Without derogating of the foregoing, Btc Capital Group may execute withdrawals to a different facility than the one used for the deposit, subject to Anti Money-Laundering regulations. Additional information and documents may be required to present from client during withdrawing process.

‍To withdraw your funds you should follow several steps and rules below:
1. Log in to your personal account.
2. Open Internal transfer tab and withdraw your funds from trading account to the MoneyBox.
3. After processing of internal transfer is done, you can apply for the withdraw from the MoneyBox to payment system, bank or card.
4. Open withdraw funds tab and fill out the fields.If the additional documents is required, we contact you within one working day.
When there are two or more active details, the withdrawal is carried out on any of the selected details in proportion to deposits. Withdrawing funds to bank accounts are possible only after depositing money through a bank.The Company does not charge any commission. Commission based on the beneficiary’s bank.Withdrawing process will be completed within 5 business days from the moment of accepting withdrawing request by the Company from the Client.Attention! Btc Capital Group, in accordance with international laws on combating terrorist financing and money laundering, does not accept payments from third parties and payments to third parties are not carried out. Btc Capital Group is not liable in case of 3rd parties delays, who are not related to the company.Bank transfer takes 3-5 banking days under normal conditions.The Btc Capital Group company processes withdrawals to the Visa, Mastercard, China Union Pay Cards within 1-2 business days. But please note that under normal conditions payments go up to 6 banking days from the moment of accepting withdrawing request by the Company from the Client.

Platform usage

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.

Green indicates the rising of a price, and red indicates the falling of a price.

The time is set at GMT +0 and it’s synchronized with the market time.

Investments

‍A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented through the platform. At the Asset Index and Expiry Rates pages whose links can be found at the bottom of the homepage.

No, Btc Capital Group is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.

Yes, however for best performance of the Btc Capital Group web interface and API we recommend using a reliable and fast connection.

Accounts

You can open an account in BTC, ETH or LTC. Please note that you cannot change your currency selection after registration.

No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.

we take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

Legal & Privacy

we take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

Btc Capital Group traders are responsible for their taxation liabilities, if any, at their place of residence. See our general terms for more details.